Support Times: CleanlyRun Support Hours are 9am - 9pm (U.S. Eastern time), Monday - Friday. (U.S. Federal holidays excepted.)
SupportCleanGuidePro.com or SupportCleanlyRun.com: We provide unlimited support via e-mail for our members (and trial members) and do our best to respond to each one within one to three hours of receipt on week days, with limited weekend response.
Regarding telephone support: We do not generally provide support over the phone (unless we've set an appointment for a telephone tutorial with you). However, we do follow-up to our Member Support Forms via telephone as needed.
Video Tutorials and Sample Bids: Before we schedule a telephone tutorial (that lasts about half an hour), we respectfully ask that our new trial members first avail themselves of the self-help that we have created, in particular, viewing the application’s (short) Bid Creation videos. (Our customer feedback indicates that they really help!) In addition, we encourage everyone to check out the written Help and Tip links that are included on each step. And don’t forget that there are also over 30 Sample Bids within the application for you to review and play with...
Frequently Asked Questions: We maintain a general FAQ page on our public website as well as a more application-specific one within the Bidware.
We keep it in-house: A knowledgeable CleanlyRun employee (or one of the company founders) will answer your inquiry. We do not outsource our support or employ unqualified support staff.